Close the trust gap. Make IT operations autonomous.
A white-box platform that acts autonomously – but only within boundaries your teams define, validate, and audit. From automation sprawl to governed efficiency.
The Challenge
Despite years of investment in detection tools and automation, IT operations teams still lose margin to structural inefficiencies that automation alone cannot fix.
Fragmented Intelligence
Tools fail to share context or decision logic across IT, OT, and security domains. Each system operates in isolation – generating alerts that no single team has the full picture to act on decisively.
Reactive Operations
Detection happens without governed action. Issues are addressed only after business impact – after the service degradation, after the SLA breach, after the customer complaint.
The Automation Tax
IT and operations teams accumulate tools, scripts, and automation over years – each solving a narrow problem, none sharing context across the organisation. The result is an invisible cost that compounds.
15–25%
Overhead in IT/Operations tied to manual triage and automation sprawl
5–15%
Margin leakage from rework, downtime, and poor cross-system coordination
3–4%
Wasted capex and energy from sub-optimal schedules and reactive fixes
$4.4M
Global average cost of a data breach (IBM 2025) – faster containment drives cost reduction
$125K
Cost of one hour of outage for a typical industrial business (ABB 2023)
Autonomous IT Engine
Resilience & efficiency through auditable autonomy
Xautomata delivers three strategic outcomes simultaneously – the only way to build sustainable operational performance.
Predictive Resilience
The platform detects signals of future failures before they become incidents. Behavioral Models correlate events across monitoring systems, identify pre-incident patterns, and trigger intervention before service impact occurs.
Transparent Governance
Every automated action is based on explicit business logic – traceable, auditable, and reversible. Operations managers and auditors can see exactly what the platform did, why, and what the outcome was.
Operational Efficiency
Autonomous agents handle the repeatable, verifiable work – freeing your IT team to focus on architectural decisions, complex incidents, and strategic initiatives. Operators are engaged only when the situation genuinely requires human judgment.
How the Platform Works
From data ingestion to governed action.
Data Ingestion – Unified Visibility
Ingests IT and OT data across observability, security detection, IoT, and cloud sources. Builds a real-time Digital Twin of your IT infrastructure – a live map of services, dependencies, assets, and their operational state.
Simulation & Reasoning
The XAL Behavioral Model simulates infinite scenarios – correlating events from disparate monitoring systems, predicting incident cascades, and modelling the impact of remediation options before execution. Deterministic governance ensures every recommendation is safe and compliant.
Actions & Remediation
A multi-agent system executes autonomous actions: service restarts, resource scaling, ticket routing, first-line diagnostics, and configuration corrections. Self-healing resolves issues before users notice. A feedback loop continuously refines model accuracy.
Controlled autonomy
What runs, what doesn’t
Every action of Xautomata is traced, auditable, and reversible. Xautomata acts only where the rules are clear. Everything else escalates with full context.
What Xautomata handles autonomously
- Service Continuity – restores services before users notice a degradation
- Cost Optimisation: scales resources to match actual demand, eliminating waste
- Faster Resolution: routes incidents to the right team with pre-built diagnostic context
- Informed Response: alerts include diagnosis, not just symptoms – operators act on evidence
- Policy Enforcement: flags drift, waste, and compliance gaps in real time
Where humans stay in the loop
- Configuration changes that affect business logic or service architecture
- Actions outside pre-approved operational boundaries
Xautomata acts only where the rules are clear. Everything else escalates with full context.
Use Cases
IT Operations & Incident Management
Xautomata agents define Behavioral Models to correlate events from different monitoring systems and predict incidents before they occur. They automate the management of support requests – initial diagnostics and self-repair actions such as service restart and resource scaling. Operators are activated only when necessary, with contextual operational information pre-loaded.
−50%
Mean Time to Resolution (MTTR)
+20%
IT service availability and SLA adherence
+30%
DevOps and SRE team productivity
Service Desk Automation
Routine service desk processes – disk cleanup, service restart, user provisioning, certificate renewal – are handled autonomously. Technicians are activated only when the situation genuinely requires human intervention, supported by specific instructions based on real-time context. Automation efficiency is tracked and reported continuously.
74%
Automation efficiency on Disk Cleanup
98%
Automation efficiency on Service Restart
€90K
Annual reduction in service desk operational costs
FinOps & Cloud Cost Governance
XA agents monitor hyperscaler costs and, based on historical data, define models to identify anomalies. They identify inactive VMs, unassociated disks, non-compliant security configurations, and open ports. Where applicable, they autonomously execute remediation playbooks; all other cases are escalated with contextual operational information.
−25%
Reduction in waste and cloud bill costs
+60%
Resource allocation optimised by usage
+50%
Continuous proactive security and compliance
Digital Twin for Complex IT Environments
For organisations managing large volumes of automated incidents, the Digital Twin correlates alerts from different systems and identifies pre-incident patterns – enabling intervention before any impact on the end customer.
−68%
Reduction in manual first-level activities (CRIF)
+63%
Increase in proactivity across 22,000 annual incidents
Test Case
In this CASE Published Sector Share The client A short, recognisable line about the client Who the client is, the market they operate in, and the scale of their estate – a paragraph that frames the rest of the story.…
IT Operation
Optimizing IT Monitoring in Finance
In this CASE Published Sector Share The client CRIF – a global leader in credit information Founded in 1988 in Bologna, CRIF is a multinational company specializing in credit information systems, business information, and credit-management solutions. A global leader in…
IT Operation
Virtual Machine Resource Optimization in the Retail Sector
How Xautomata's Digital Twin of an Organization detected "Zombie" and "Top Talker" VMs and optimized datacenter resources for a national retailer.
IT Operation
Transforming Operations in Food & Beverage
How the Service Desk and server-management automation introduced by Xautomata boosted efficiency and enabled high-value activities.
Key Benefits
IT Operations, transformed.
Move from reactive incident response to predictive, governed remediation.
Reduce MTTR and increase SLA adherence without expanding headcount.
Free DevOps and SRE teams from first-line triage and repetitive resolution.
Control cloud costs with continuous FinOps governance and automated waste elimination.
Demonstrate continuous compliance to regulators and auditors through automated audit trails.
Achieve measurable ROI within nine weeks of platform deployment.
Ready to close the trust gap in your IT Operations?
Talk to our team about your infrastructure, your challenges, and how Xautomata fits your environment. No generic demos – we work from your reality.