Transforming Operations in Food & Beverage
How the Service Desk and server-management automation introduced by Xautomata boosted efficiency and enabled high-value activities.
At a glance
~700
Restaurants managed
~35K
Employees across network
5% +
Yearly new-opening rate
2021
project start
40
it systems per restaurant
The client
CRIF – a global leader in credit information
Founded in 1988 in Bologna, CRIF is a multinational company specializing in credit information systems, business information, and credit-management solutions. A global leader in credit information services and risk management, CRIF provides innovative tools and services that help companies and financial institutions make informed decisions, mitigate risks, and seize business opportunities.
Objective
Strengthen the IT backbone of every point of sale
Launched in 2021, the project originated from three core needs:
- First core need the project set out to address.
- Second core need.
- Third core need.
Approach
A centralized, agentless model for a Windows estate
First capability
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Second capability
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Third capability
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First step
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Second step
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Impact
From reactive support to autonomous control
Throughout the collaboration the solution was improved continuously, with high-impact operational areas identified on an ongoing basis. Automation in IT-solution governance delivered numerous benefits in terms of service quality.
Before Xautomata
- Reactive support service
- Manual ticket handling
- Overloaded support service
- No insight into the infrastructure
After Xautomata
- Clear, real-time visibility
- Formalized and digitized maintenance processes
- High level of infrastructure control
- Automatic anomaly management
Conclusion
By automating IT-solution governance, the Italian branch moved from reactive, manual support to real-time visibility and automatic anomaly management. With maintenance processes formalized and the infrastructure under firm control, the Service Desk was freed to focus on higher-value activities.