Optimizing IT Monitoring in Finance
Founded in 1988 in Bologna, CRIF is a multinational company specializing in credit information systems, business information, and credit-management solutions. A global leader in credit information services and risk management, CRIF provides innovative tools and services that help companies and…
At a glance
~700
Restaurants managed
~35K
Employees across network
5% +
Yearly new-opening rate
40
IT systems per restaurant
The client
CRIF – a global leader in credit information
Founded in 1988 in Bologna, CRIF is a multinational company specializing in credit information systems, business information, and credit-management solutions. A global leader in credit information services and risk management, CRIF provides innovative tools and services that help companies and financial institutions make informed decisions, mitigate risks, and seize business opportunities.
Objective
Optimize monitoring baselines and support quality
CRIF engaged Xautomata to optimize the baselines of its IT-Monitoring group services and improve the overall quality of its support service.
Approach
Three targeted interventions
Integration with client monitoring systems
A solution was implemented to integrate effectively with CRIF’s existing monitoring systems, ensuring continuous and accurate monitoring.
Automated troubleshooting & fast remediation
An automated troubleshooting system was introduced to identify and resolve issues quickly, minimizing downtime and improving service responsiveness.
Automatic escalation
An automatic escalation process ensures critical issues are immediately flagged and handled at the appropriate level, guaranteeing a timely and adequate response.
First step
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Second step
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Impact
Higher efficiency, better support
These interventions led to a significant improvement in operational efficiency and in the quality of the support service provided by CRIF.
Conclusion
By integrating with CRIF’s existing systems and automating troubleshooting and escalation, Xautomata fully met CRIF’s business needs – turning IT-monitoring support into a faster, more responsive service.